October 9, 2025
Your cycling experience is yours and yours only—that matters to us at MyHotelBike. Therefore, we try to limit the personal data gathered from your rental to the absolute minimum necessary. On this page you can read about our privacy policy.
Who is MyHotelBike?
MyHotelBike is operated by MyHotelBike Worldwide B.V., a holding company headquartered at Jan Tooropstraat 537, 1061 AE Amsterdam, Netherlands. MyHotelBike specializes in bicycle rentals through hotels, offering its customers (hotel partners) an integrated solution that allows hotels to rent bicycles to hotel guests (tenants), supported by their own MyHotelBike Software and physical bicycles.
MyHotelBike’s responsibilities
For all activities and purposes mentioned in this Privacy Statement, MyHotelBike acts as the controller as referred to in the EU General Data Protection Regulation 2016/679. MyHotelBike acts in this position because MyHotelBike:
- Determines which personal data is collected;
- Determines for what purposes the personal data is collected;
- Determines how the personal data is processed.
The data gathered in the MyHotelBike Smart Lock App falls under the responsibility of X-Bike B.V. You can read their privacy policy on x.bike/privacy.
When a tenant books directly through MyHotelBike’s MHB Software, payments are processed by either Mollie B.V. or Stripe, Inc.. You can read their privacy policies on mollie.com/legal/privacy respectively stripe.com/en-nl/privacy.
What personal data does MyHotelBike process?
An overview of the personal data processed by MyHotelBike, depending on whether you are a customer (hotel partner) or tenant (hotel guest), is provided below.
Customers
- The names of the employees of MyHotelBike’s (potential) hotel partners;
- The telephone numbers and email addresses of MyHotelBike’s (potential) hotel partners;
- On the digital rental forms, the names of the hotel employees who assisted in the booking of the rentals.
Tenants
- Names, email addresses, telephone numbers and/or addresses of tenants;
- If a bike is lost or stolen, also the date of birth, place of birth and passport number of the tenant.
Where does MyHotelBike collect and use your personal data for?
An overview of where the personal data is used for, depending on whether you are a customer (hotel partner) or tenant (hotel guest), is provided below.
Customers
- To be able to contact the hotel partners.
Tenants
Personal data is used for:
- The performance of the bike rental service (rental administration);
- Temporarily as a burden of proof;
- Compliance with tax and legal obligation;
- Tenants are informed before data collection, and consent is obtained via the rental form terms and conditions.
How long does MyHotelBike keep your personal data?
Customers
- Personal data from hotel partners is retained until an employee of a hotel partner wishes to exercise his/her right to be forgotten.
- MyHotelBike’s hotel partners store the signed physical rental forms of the tenants, that include the names of the hotel employees who assisted in the booking of the rentals, for a maximum period of one month and will destroy these forms afterwards.
- MyHotelBike stores the online rental forms that include the names of the hotel employees who assisted in the booking of the rentals, for a maximum period of one year, in order to be able to close the annual accounts. MyHotelBike anonymizes these forms afterwards.
Tenants
- MyHotelBike’s hotel partners store the signed physical rental forms of the tenants that include the tenants’ names, email addresses, telephone numbers and/or addresses for a maximum period of one month and will destroy these forms afterwards.
- MyHotelBike stores the online rental forms that include the tenants’ names, email addresses, telephone numbers and/or addresses, for a maximum period of one year, in order to be able to close the annual accounts. MyHotelBike anonymizes these forms afterwards.
- MyHotelBike does not mention the names of the tenants on the invoices that MyHotelBike sends to the hotel partners. MyHotelBike uses reference numbers instead.
How does MyHotelBike secure your personal data?
The online processing of personal data are operated via the following external systems/companies: all requests are processed via Cloudflare; the data is stored at Google; and the e-mails are processed by Google.
Should a so-called “data breach” occur, which creates a risk for the rights and freedoms of MyHotelBike’s tenants, MyHotelBike will contact all affected parties/persons within 72 hours, including the relevant hotel partners, tenants and the Personal Data Authority.
Does MyHotelBike share your personal data with third parties?
MyHotelBike does not exchange any personal data of the tenants—within or outside the European Union—to any party other than companies managed by MyHotelBike Worldwide B.V. and/or hotel partners and/or if required by law governmental organizations.
What rights do you have?
The personal data MyHotelBike collects are in the first instance always passed on to MyHotelBike by their hotel partners or tenants. MyHotelBike will never collect personal data without informing the applicable hotel partners or tenants about it beforehand.
Under the General Data Protection Regulation, you have the following rights:
- Right to be informed
- Right of access
- Right to rectification
- Right to erasure / “right to be forgotten”
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to human intervention in automated decision‑making / profiling
- Right to withdraw consent
- Right to lodge a complaint with a supervisory authority
If you wish to exercise any of these rights, you must send an e-mail to [email protected]. Requests are processed without undue delay and within a maximum of one month of receipt of your request. Deletion is possible unless prevented by legal retention obligations (e.g. by Dutch Law/Tax Authorities).
How can you contact MyHotelBike?
MyHotelBike Worldwide B.V.
Legal Department
Jan Tooropstraat 537, 1061 AE Amsterdam
[email protected]
+31 85 065 3421