These Terms and Conditions apply to the bike rental services performed by MyHotelBike Worldwide B.V., its subsidiaries and franchisees (collectively: “MyHotelBike”).
BY SIGNING THE RENTAL FORM OR DIGITALLY ACCEPTING THE TERMS AND CONDITIONS OF MYHOTELBIKE THROUGH THE MHB SOFTWARE OR THE MYHOTELBIKE SMART LOCK APP, YOU AGREE TO THESE TERMS AND CONDITIONS; IF YOU DO NOT CONSENT TO THESE TERMS AND CONDITIONS, DO NOT ACCEPT THEM IN ANY FORM.
MyHotelBike reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. By signing the rental form following the posting of changes, you accept and agree to the changes.
When an amount is up to a certain amount, the applicable amount will be visible on the rental agreement that must be signed by you before renting the bike.
1. Theft & Loss
In case of theft or (total) loss of the bike, you will be charged up to €750 for a “Regular bike” and up to €1.650 for an “E-bike”/“Cargo bike”/"Tandem".
You are covered for all basic repairs, e.g. bell, brakes, chain, chain guard, gears, grips, lights, luggage straps, mudguard, pedals, saddle, screws, kickstand, steer, tires.
You are not covered for the following repairs:
Broken or missing key = up to €40
Broken or missing lock; or a broken key inside the lock = up to €50
Broken or missing smart lock (electric lock) = €150
Wheel or front fork needs to be replaced = €95
You are not covered for the following repairs concerning E-bikes:
Battery needs to be replaced = €450
Charger needs to be replaced = €95
Display needs to be replaced = €150
3. Repair on the road service
You are covered for all repairs on the road and/or a bike pick-up (only if your bike is not rideable anymore). Forms of compensation: public transport ticket to return to the hotel, repair costs at a bike shop, repair costs of MyHotelBike mechanics.
If your bike needs to be picked up at another location than the hotel but is still rideable, you will be charged up to €95.
4. Wrong parking
If local authorities remove your bike due to wrong parking, you are never covered for the penalty, transportation costs and damages, and you will be charged up to €95 per bike. Our advice: do not park your bike in the middle of the road or footpaths, near tram and train stations or outside the parking spaces at busy locations (such as famous public squares).
5. General rules
If you return your bike after the rental contract has expired, you will be charged the rent for any additional time/days in accordance with the rate(s) of the rental location/hotel.
You are obligated to return your bike to the rental location/hotel.
You may not lend or rent your bike to any other third parties.
You must use your bike with due care.
You are liable for all costs and consequences as a result of a breach of road traffic legislation or other legislation while using your bike.
A maximum of one person is allowed per bike. If a front wheel carrier and/or rear wheel carrier is available on a bike, it is not allowed to sit or stand on the carrier.
Always lock your bike and fasten it to an immovable object when leaving your bike unattended.
Always check your bike and report any repairs/damages before using the bike.
6. Payment security
When the payment is made by credit card you authorize MyHotelBike and the rental location/hotel to collect any payments referred to in these terms and conditions.
When renting a bike from MyHotelBike, the personal data you shared on the rental form (your name) is saved in our database for a maximum of one year. Your personal data is used ONLY for the performance of our bike rental service and tax authorities. Your data stays with us (MyHotelBike and the rental location), we will not sell your data to third parties. After one year your personal data will be anonymized.
Personal property (such as luggage) is never insured. You solely are responsible for all insurances.
Renting a bike is at your own risk. MyHotelBike and/or the rental location/hotel cannot be held liable for any medical costs caused by injury during your bike rental.
The use of kid seats is always at your own risk. Kid seats provided by MyHotelBike are only to be used by young children from 3 until 5 years of age with a maximum weight of 20 kilogram (KG).
MyHotelBike cannot be in any way held liable for any loss and/or damages suffered by you during the use of your bike, also not when caused by third parties.
If the negligence of MyHotelBike is demonstrated by you, you can claim an amount that is equal to the maximum amount the business liability insurance of MyHotelBike will pay.
9. Applicable law/court
The agreements, rights and duties laid down in the rental contract and these terms and conditions are subject to the law of the country in which you rented your bike.
Any disputes arising from or related to the rental contract shall exclusively be tried by the competent court.
10. Comments and information
For any comments on our Terms and Conditions, please send an email to [email protected] or call +31 85 065 3421.
The information contained on this page is subject to change without notice.
Copyright © 2022 MyHotelBike Worldwide B.V. All rights reserved.
MyHotelBike Worldwide B.V., Jan Tooropstraat 537, 1061 AE Amsterdam, The Netherlands.
Updated by MyHotelBike on February 23, 2023.